The staff of Spay Neuter Charlotte can appreciate how nervous our clients are when they are dropping their puppies and kittens off for surgery. Our check-in process can seem a little daunting, and may even add a little more stress to the owners, at first. Almost every day, however, we hear from at least one owner how easy going and quick the process truly was. A “well-oiled machine” is a common phrase thrown around in the morning. If you are new to our organization, and would like some insight on what to expect on your pet’s surgery day, please continue reading!
We open the doors first thing in the morning at 7:25 AM, and allow five minutes for everyone to get in the building. We ask that everyone with a dog please keep them in their car. Although our check-in discussion is very brief, if there were 15-20 dogs in the lobby during the “spiel” - I’m sure you can imagine the chaos that would ensue! We ask that anyone with cats bring them inside in their carriers. We do require that all cats come into our building in carriers because it makes them less stressed, easier to handle, and safer around the dogs. Once everyone is in the lobby we then take a few minutes to go over everyone’s surgical release. We require that a surgical release be signed for every pet receiving surgery that day.
Once your paperwork is signed, you will check your pet in for surgery with one of our staff members. We will take a minute to discuss what your pet is scheduled to get done for that day and if there are any additional services you’d like to add on. We will also require your rabies paperwork at this time. If your pet is up to date on their rabies, we are required, by law, to have some sort of documentation, so please don’t forget this at home! If you are seeing us to get your dog fixed we give you a collar made out of paper for you to put around your dog’s neck. This is important because it ensures that we know exactly who your pup is!
Once you’ve finished checking in with a staff-member you are able to then get your dog out of your car and bring him or her in with their collar on. The vet techs will then come up and take your dog into the back office for their pre-surgical exam. If you have a cat, we’ll ask you to label your cat’s carrier with a sticker and kennel card. Once your cat is labeled, you’re all finished and ready to go! Overall, this process typically takes 15-20 minutes if you arrive at 7:30 AM.
We take our patient care very seriously at Spay Neuter Charlotte and we want everyone who walks through our clinics’ doors to enjoy their experience. The best thing to do is come prepared (bring rabies paperwork, don’t give your dog or cat food after midnight, and bring your cat in carrier if you have a cat), take a deep breath and be patient with us – it’s 7:30 AM for us too! :)
- Kelly, Pineville Clinic Manager