Frequently Asked Questions
Have a question? There's a good chance the answer is here. Browse the more commonly asked questions we get and see the accompanying answers. If you do not find the answers you're looking for, feel free to contact us.
Spay & Neuter
What does spaying and/or neutering mean?
A spay is a surgery that removes the ovaries and uterus from a female animal. It eliminates the possibility of an ovarian and uterine infection, as well as cancer, and can also reduce the risk of mammary gland tumors.
A neuter is a surgery that removes the testicles from a male animal. It prevents testicular tumors in male dogs and can also reduce aggressiveness and roaming behaviors.
When should I schedule an appointment?
Please do so as soon as possible. Click/ tap here to request an appointment.
Does a licensed veterinarian perform the surgeries?
Yes. We have full-time veterinarians on staff, all licensed in the state of North Carolina, and all with special advanced training in spay neuter. North Carolina state law mandates that any person performing surgery on an animal be a licensed veterinarian by the North Carolina State Veterinary Board. You can view our veterinarians' credentials on the Doctors page.
What is the cost?
The cost depends on the services you need. In general, vaccines are $15, to see the doctor it is $35, and spay-neuter surgeries range from $20 - $80 depending on the pet.
What are your drop off and pick up times?
Drop off time:
7:30 am for dogs, 8 am for cats.
Pick up time:
Dogs – 3 pm on the same day of surgery. Cats – Cat pickup is the same day as drop off at 3 pm.
Can you give my cat/dog vaccinations while he/she is there?
Yes. We offer vaccinations and testing to our surgery patients at a reduced price on the day of your pet's scheduled surgery.
Do you administer pain medication to my pet?
Yes. Pain medicine is given during the surgery.
Dogs: Receive an injection of an anti-inflammatory medication post-op that will last for 24 hours. Another anti-inflammatory and pain medication, Carprofen, is in your discharge packet. You should start this medication (which is labeled and cut up in the correct dosage) the morning after surgery. Male dogs should have three days of this medication, and female dogs should have five days of this medication. Additional pain medication may be sent home with animals that had a more complicated surgery.
Cats: Receive a long-acting pain reliever injection called Buprenorphine SR (sustained-release). No additional pain medicine is required as this injection will provide pain relief for three days.
Can spaying my pet help reduce the probability of it having breast (mammary gland) cancer?
Yes. Mammary gland cancer in pets can be reduced if they're spayed early. For dogs and cats, spay before her first heat. In unspayed female dogs, mammary gland tumors are among the most common tumors, and at least 50 percent are cancerous. In unspayed female cats, mammary gland tumors are less common than in dogs, but 85 percent are cancerous and deadly.
Do you help community cats?
Yes, please see this page to learn more about how we help community cats.
- What are your pre and post operation Instructions?
What’s a sign that my pet might need a dental?
Bad breath isn’t always because your pet needs a dental, but if you notice your pet consistently having bad breath, getting their teeth checked out by a veterinarian during your annual visit or a dental-specific office visit, is recommended.
Can I book a dental using your online scheduler?
No, dentals may only be booked in-office after you meet with the doctor for an office visit where your pet’s teeth are evaluated.
Does it cost extra to have teeth removed?
Yes, a quote will be given to you at the time of your dental consult with the veterinarian.
What forms of payment do you accept?
We accept all forms of payment, EXCEPT checks and Care Credit.
Can I walk in with my animal for a surgery?
No. All appointments need to be scheduled in advance. Click/tap here to request an appointment.
Can you microchip my pet?
For a $30 fee, we can microchip on surgery days or when we provide low-cost medical services. The company that provides our microchips is called Save This Life.
This chip has technology that allows the person who finds your lost pet to “Google” the number on the chip. This search attempt sends you, the pet owner, a text or email with a map of where the lost animal has been found. The $30 fee is also good for the lifetime of your pet. (There are no additional fees for changing your contact information.)
Can you perform mass removals on my pet?
Yes, we can perform a mass removal. The first step is to make a consult appointment with one of our doctors so that we can evaluate your pet. You can request an appointment for your pet here.
- Can you offer a second opinion on a diagnosis my pet received?
Can you euthanize my pet?
Yes, we offer euthanasia to pets who are at the end of their lives. Please request an appointment for your pet so that we can evaluate your pet and the next steps.
Do I need to have experience in the field?
No, a desire to learn, willingness to be part of a team and passion for our mission are the essentials.
What does the program entail?
Classroom lessons, observation, hands-on practice, evaluation of acquired knowledge and skills and shadowing staff.
What does a successful candidate look like?
We are looking for an effective communicator who takes initiative and shows the ability to master new skills.
How will participants be evaluated for hire?
Participants need to demonstrate an acquisition of information and skills, integrate easily into our culture, and be punctual and professional.
Quality Services Available For Your Pets
We are making affordable services available so that you can provide great care for your pets and help save the lives of animals in our community.See Available Services